Orders & Finance

Table of Contents

Various Order Status

There are 6 types of order statuses that you may see in your seller dashboard:

  1. Processing : Customer had paid and waiting for the delivery
  2. Pending Payment : Customer clicked on ‘Pay’ but closed website without paying or clicked back. (If customer contacts you and claims that he had paid, please tell him/her to contact WBS Team via WBS Support button in Menu.
  3. Cancelled : Customer clicked on ‘Pay’ but then clicked on Cancel and ended up not paying for Order. 
  4. On Hold : Very Rare Case, Customer most probably tried to pay, but failed due to problem in his Payment Method (eg. his bank did not processed the payment)
  5. Completed : Order is delivered by the seller, and is marked complete. Your earnings will be updated soon (See in withdrawal rules)
  6. Refunded : Order was paid by the customer, but the payment is refunded to back to the customer due to any reason (See Part 3)


Complete Order

Orders
Orders

Open Processing orders

  1. Open the Seller Dashboard:
  • For PC : Through the ‘Dashboard’ button on top-right corner of the home page.
  • For Mobile : Second Last Option in Menu.

  2. Open Orders Tab from the side menu.

 3. Click on ‘Processing’ filter to filter only processing orders.

Note: You only have to complete processing orders.


Orders
Untitled

Update order

  1. Now navigate to the order you want to complete and open it by clicking on order id (#xxxxx) or the ‘eye’ under ‘Actions’.
  2. Next, scroll down to “Add note” section, this where you will deliver the ordered item.
  3. Paste the delivery details there (eg. Email: [email protected] Pass: 123123) or link to any external storage. (You are are allowed deliver the item anywhere else from here. But if you do, we do not protect you if the customer puts a chargeback. Read more here)
  4. Click on “Add” button to deliver the details.
  5. Now scroll up, and change the ‘Order Status’ to “Completed” from the drop-down menu and click Update.
  6. Boyah! You’ve successfully delivered and completed your first order.

Extra: You can also attach a file along with the delivery.

Refund Order

Open all orders

  1. Open the Seller Dashboard:
  • For PC : Through the ‘Dashboard’ button on top-right corner of the home page.
  • For Mobile : Second Last Option in Menu.

  2. Open Orders Tab from the side menu.

Note: You can only refund orders which were paid by the customer.



refund
refund
refund

Post a refund request

You can only post a request for refund, which will be reviewed by our team and then the refund maybe initiated (You cannot directly refund anything to the customer)

  1. Now navigate to the order you want to refund and click on refund button (You can observe that the button is not visible on the orders for which commission is either Requested or Paid)
  2. Now you will see some Options like ‘Partial Refund’ and ‘Full Refund’.
  • Full Refund: Post a Request for Full Amount to be refunded to Customer.
  • Partial Refund: Useful if you want to Refund some particular Amount rather than full. It can be any (less than Total amount). You will get required options to do so.

 3. Fill a valid refund reason (Important. Only visible to us.) and other options, then click on submit.

 4. That’s it! Your Refund Request is on the way.

Info: Maximum time for a refund request to be accepted or rejected is 24 hours. We will specify the reason if your refund request is rejected. Customer gets refund in his WhyBuySell Online Wallet.



Withdraw Earnings

withdrawal
withdrawal
withdrawal

Request withdrawal

  1. Open the Seller Dashboard:
  • For PC : Through the ‘Dashboard’ button on top-right corner of the home page.
  • For Mobile : Second Last Option in Menu.

  2. Open “Withdraw” tab from the side menu.

 3. Now select all the orders (for which you want to withdraw) and click on “Request”.

 4. That’s it! Payment will arrive in your Preferred Payment Method within 24 Hours.

Note: You can only withdraw amount for completed orders.

General Guidelines & FAQs

  • Withdrawal Threshold – 3 Days. Means, you need to wait 3 Days (Exactly 72 Hours) after Order is marked ‘Completed’ by you to reflect respective Order in ‘Withdrawal’ Page.
  • Minimum Withdrawal– Minimum amount you can Request for is ₹50

 

  1. Q. Where will my Payment Come?
    A. You need to Set Preferred Payment Method from Seller Dashboard > Settings > Payments
  2. Q. What is ‘Pending Withdrawals’? 
    A. Pending Withdrawals is the total amount amount you can Withdraw (this amount ignores the thresh-hold period).
  3. Q. What is ‘Wallet’ in Preferred Payment Methods List – Wallet refers to WBS Wallet.
    Wallet amount can be used to Purchase anything from Website. You can also Renew/Upgrade/Degrade/Purchase a Vendor Subscription Package with Wallet Money
  4. Q. I placed Withdrawal Request with wrong Payment Method, can I cancel and place again? – No, it’s not possible. If you have done so, Contact Us immediately through Support Ticket (Menu > WBS Support). If our Support Agent received your Ticket before successful withdrawal by Shop Manager, he/she will immediately inform the Shop Manager the Shop Manager to Cancel the Withdrawal Request (So that you can place again with Correct Payment Method).We are not responsible at-all if our Support Agent failed to inform Shop Manager within time. You must submit Withdrawal Request Carefully.
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